Bluecrest builds in-house development teams to optimise customer experience

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September 3, 2021

Bluecrest keep the customer experience on track by reducing hiring time.

Goals.

440,000 people in the UK have had a private health check through one of Bluecrest’s mobile clinics since 2012. They aim to empower people to take control of their wellbeing and health without worrying about quality or price. On Bluecrest’s journey to secure future growth, the private healthcare provider worked with Venquis to build an experienced development team to enhance their processes and build better relationships with their customer segments.

Approach.

As the vision came into focus, Bluecrest knew that Venquis would be the right partner to build the specialist team. Digital and Technology Officer, Mark Welfare, had worked with Venquis previously to staff business change projects. Kirsty McIntyre, Venquis Talent Delivery Director, assembled and led an agile Talent Delivery Team. They quickly mapped the market, and reached out to global, diverse talent pools simultaneously. Specialists such as Business Analysts, Product Designers and DevOps were sourced at speed and onboarded.

Results.

The Venquis Talent Delivery Team helped reduce CV rejection rates by 55%, increasing the number and speed of first interviews. Bluecrest cut their hiring process from months to weeks, which helped it roll out and deliver the complex development projects at speed, with a team of BA’s, Product Designers and DevOps specialists.

Project teams.

Client Solutions: Michael Roche
Delivery Lead: Emma Sears
Delivery Team: x6
Marketing: Jaspreet Kaur

Digital and Technology Officer Bluecrest, Mark Welfare

“I have worked with Venquis on many occasions over the last few years at two different companies to help build out product and development teams. Once Venquis got to understand the type of roles and candidates we were after they very quickly delivered quality applications with some key hires subsequently brought in. Venquis have also supported us with understanding the current employment market across the South East and UK-wide to help us better understand the type of candidates available and salary expectations.”

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