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Technology Analyst

Job Title: Technology Analyst
Contract Type: Permanent
Location: City of London, London
Industry:
Salary: £40000.00 - £50000.00 per annum + package
Reference: BBBH6246_1495640205
Contact Name: Jamie Allen
Contact Email: jallen@venquis.com
Job Published: May 24, 2017 16:36

Job Description

Responsibilities:

  • To support global infrastructure
  • Working with the team to handle a high volume of day to day user support queries (via phone, email or in person) in a friendly, timely and efficient manner
  • Working closely with the Core Infrastructure team supporting the global server and network infrastructure
  • Working with the global team on support calls, and dealing with all users not just regional office
  • Working with the team to help manage IT workflows
  • Ensuring Starter & Leaver process is managed (creation of user accounts/provision of hardware)
  • Conducting day one IT orientation for new starters in the London office
  • Day to day responsibility for the management of IT supplies e.g. replenishment of printer toners, telephone headsets, mobile devices
  • Involvement in ad-hoc projects as and when required

Technical Knowledge and Experience:

  • Relevant Degree specialising in IT
  • At least 4 years of experience working in an IT support role
  • Installation and configuration of PCs, Laptops, Tablets, Phones, Printers
  • Proven interest in Technology
  • Experience of mobile and cloud technology highly desirable

They need someone with skills in MS Configuration Manager (SCCM) in regard to application packaging and build imaging maintenance/task sequence preparation. The role is not just a service desk role, you will provide L1-L3 support to the business, and it is anticipated that the successful candidate will have the capacity/aptitude to want to do more than just the BAU.

Systems Skills:

  • Microsoft Active Directory/Azure AD
  • Microsoft Exchange 2010
  • Symantec Enterprise Vault 10
  • Windows 7/Windows 10
  • Citrix XenDesktop and XenMobile
  • Microsoft Office 2010, 2013 and Office 365
  • MDM Technologies e.g Microsoft Intune
  • Cloud Technologies e.g. OneDrive for Business, ShareFile Huddle or DropBox
  • Installation of market applications such as Bloomberg, Factset & thinkFolio
  • Altiris Deployment Server 6.9 or Microsoft SCCM
  • McAfee EPO 4.5
  • Windows Server 2008 and 2012
  • VMWare vSphere 5.x ESXi
  • BES

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