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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: City of London, London
Industry:
Salary: £100 - £120 per day
Start Date: Latest 11th Dec
Reference: BBBH7266_1511444393
Contact Name: Emil Torrens- White
Contact Email: etorrens-white@venquis.com
Job Published: November 23, 2017 13:39

Job Description

SERVICE DESK ANAYLST ROLE - KEY INSURANCE CLIENT - WINDOWS 7 - ACTIVE DIRECTORY - MS OFFICE - DELL HARDWARE - SCCM - LONDON

Service Desk Analyst / 1st line support help desk for a key player in the London Insurance market based in the heart of city.

Working on a busy IT support desk, you wil be first line support to a large user group.

Job Purpose:

To answer and resolve 1st/2nd line Service Desk issues and general system administration duties providing a high standard of customer service to all staff at all levels.

Key responsibilities include:

  • Respond to internal customers requests for IT services in a timely, polite, and efficient fashion, adhering to the defined SLAs
  • Perform system administration duties in a Windows Active Directory environment
  • Perform all client software installation and support
  • Perform new and refurbished desktop, laptop and printer configurations and installations.
  • Perform network troubleshooting to isolate and diagnose common network problems.
  • Provide new user orientation
  • Support remote users in accessing corporate resources
  • Maintain conference room and training room PCs
  • Participate in On-Call group to provide afterhours assistance.

Essential skills and experience:

  • In-depth knowledge of Windows 7 (and Windows 10 desktop operating systems would be very useful)
  • Good knowledge of Active Directory.
  • Knowledge of full MS Office 2010 Professional Suite and MS Office 365
  • Knowledge of iPhone/Samsung devices & software.
  • Experience with Dell hardware.
  • Hardware configuration experience.
  • Strong printer problem resolution skills.
  • Good knowledge of SCCM (image build, remote support, software install)
  • Good knowledge of general network infrastructure issues and resolution, including switches and Ethernet.
  • Good knowledge of remote access methods and applications including Citrix and VMWare View.

Desirable

  • Knowledge of Enterprise Vault and MS Skype 2016
  • Knowledge of BMC/Numara Footprints Service Desk system

Candidates must be able to work shifts: (8am to 4pm / 9am to 5pm / 10am to 6pm) - on occasions out of hours work may also be required.

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