ITIL Business Analyst

Job Title: ITIL Business Analyst
Contract Type: Permanent
Location: Maidenhead, Berkshire
Salary: Salary - Pension + Bonus + Private Healthcare
Start Date: ASAP
Reference: BBBH5786
Contact Name: Jack Grimes
Contact Email: jgrimes@venquis.com
Job Published: January 20, 2017 10:41

Job Description

ITIL Business Analyst

This is an IT transformation journey to simplify, standardise and centralize the technology landscape. The objective is to create the foundation from which it can drive the digitization agenda of the newly formed cluster of Transport & Logistics brands. The first step in the IT Strategy is to put in place a core IT team that can deliver standard IT services.

A vacancy exists for an ITIL Business Analyst.

Responsible for managing the transition of IT services at many Terminals to operate effectively and efficiently in conjunction with the company's IT Service Model. Transitions will include people, organisation and process related changes together with associated IT tooling and essential IT infrastructure changes required to enable a successful transition including connectivity and security improvements. Ensures that disruption to IT services in Terminals is minimised and that Terminal and company's IT are set up for success by communicating and preparing the organisation for change and co-ordinating the activities across all related stakeholders and across many IT delivery and service teams.

  • Developing and managing an integrated transition plan for each terminal including the teams, stakeholders and activities
  • Manages the transition across projects, functions, teams, suppliers and terminals to identify and proactively manage risks, issues, constraints, conflicts and dependencies in the transition
  • Ensuring that the Terminals are prepared and ready to accept changes to their IT operating model and IT infrastructure components where necessary to support the transition
  • Proactively working with the company's IT service organisation and the Terminal IT organisation to propose solutions that will align IT services and improve them over time for the benefit of the Terminals and the company
  • Introducing, coaching and guiding IT resources on service improvements in terminals including proactive system monitoring to ensure availability, incident and problem management, change and configuration management and IT tooling such as ServiceNow
  • Communicating the transition approach and plan and what the change will mean for stakeholders including key updates around specific service transition activities
  • Proactively planning and managing stakeholder relationships to minimise negative impact on Terminal operations
  • Defining the critical measures and management actions to assess the progress of transition activities and to support to the Go/No Go decision for transition into the company's IT Service Management business as usual
  • Ensuring that training and competency development needs of local IT resources are identified and planned for (process, tool and change)
  • Proactively reporting progress, due/upcoming decisions, risks, concerns and help required as defined within the programme/project governance
  • Working with Business Change leads to support the Terminal organisation through the transition including temperature checks and organisational readiness
  • Drafting and revising the playbook to include lessons learned on the terminal transition to improve the speed and outcomes for future terminal transitions
  • Gathering functional requirement for application development/ enhancement etc. and advising on the final requirements specification
  • Conducting complex business process mapping and business process analysis wherever needed
  • Providing recommendations to the business on solutions, considering any cross-functional impact
  • Planning and executing workshops with varied audience from business and IT to design processes
  • Producing detailed requirements along with business stakeholders to pass it on to the vendor development team
  • Working closely with the architects to assist in designing the right solution
  • Creating a strategy for designing and implementing new business processes
  • Ensuring the right level of functional knowledge in the technical team
  • Reviewing and approving UAT scenarios and training materials
  • Delivering training on new processes and solutions for the business
  • Coordinating and prioritising solution delivery with key internal and external stakeholders

  • Bachelor degree in Computer Science or related experience/certifications.
  • Experience in Business & IT Transition & Transformation
  • Advanced knowledge of transitioning IT services e.g. from one supplier to another
  • Advanced knowledge of project management
  • Advanced knowledge of IT service management processes
  • ITIL foundation certification
  • ITIL manager certification - advantageous
  • Medium knowledge of people and organisational change
  • Advanced knowledge of Information Services functions - advantageous
  • Medium knowledge of Shared Services - advantageous
  • Relevant business analyst experience, typically in multiple IT areas is required.
  • In this role, you will be the person who cooperates with great number of stakeholders
  • Additionally, we expect you have strong independent drive and goal-orientation, a high level of self-confidence combined with the ability to meet deadlines through prioritizing and organizing activities.

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