Back Office IT Service Manager

Job Title: Back Office IT Service Manager
Contract Type: Permanent
Location: London, England
Salary: £60000.00 - £73500.00 per annum + Bonus and Benefits
Start Date: ASAP
Reference: BBBH6575_1502350272
Contact Name: Emma Sears
Contact Email: esears@venquis.com
Job Published: August 10, 2017 08:31

Job Description

Role Purpose:

  • Back Office IT services meet functional business requirements - aka "fit for purpose"
  • Business can use Back Office IT services as expected - aka "fit for use"
  • Appropriately secure/available/reliable/useful information stored/processed in Back Office IT services
  • Back Office IT services & their support are compliant with laws/regulations/internal policies.
  • Minimise Back Office IT incidents by ensuring problems are identified, assessed, and permanently fixed.
  • Enablement and support of business capabilities reliant on Back Office IT services
  • Back Office IT services and service levels evolve to meet changing business needs
  • Account for all related Back Office IT software & hardware assets and optimise the value provided by these assets.


  • Degree educated in Computer Science/Engineering or a related discipline
  • Minimum of 10 year's experience in IT, including at least 5 years in IT Service Management with people leadership responsibilities.
  • Technical proficiency with knowledge of one or more programming languages.
  • Experienced in ITIL Service Management methodology with a formal qualification
  • Demonstrated leadership and people management skills
  • Excellent communication skills, both written and oral
  • An understanding of UK general insurance is desirable

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