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Application Support Analyst - Essex - £40k

Job Title: Application Support Analyst - Essex - £40k
Contract Type: Permanent
Location: Colchester, Essex
Industry:
Salary: £40000.00 per annum + Bonus and Benefits
Start Date: ASAP
Reference: BBBH6223_1496059979
Contact Name: Emma Sears
Contact Email: esears@venquis.com
Job Published: May 29, 2017 13:13

Job Description

The Role

This individual will join them at an exciting time as significant investment is made in a new policy administration system and e-Commerce portal. The Analyst will be a member of a multi-disciplined change and support team, responsible for oversight of the new systems and decommissioning of the legacy applications. This platform roll out is part of a multi-year programme, initially for the Direct business followed by the remainder of the UK.

Thorough experience in Online Application Support and a deep understanding of insurance e-Commerce sites is highly desirable.

Key Responsibilities

  • Ensure the business receives a high quality of service from supported applications,
  • Own and manage high priority Incidents, producing post incident reports and drive through root cause analysis through to resolution,
  • Support and configuration of web applications,
  • Maintain the health of applications and carry out regular housekeeping tasks,
  • Work with Projects to ensure that all planned changes are fit for production and support governance is fully adhered to, as well as providing consultancy throughout the lifecycle,
  • Proactively seek methods of improving both IT and business processes.
  • Experience of supporting and monitoring high transaction websites and web applications
  • Ideally have knowledge and experience of working in the Insurance services sector,
  • Possess strong analytical and problem solving skills,
  • Be self-motivated with a can do attitude in responding to the challenges presented by supporting a portfolio of applications,
  • Be a proactive member of the team, taking responsibility for identifying and driving through process improvement,
  • Strong business and customer-facing skills with the ability to build and maintain working relationships with customers at all levels
  • Internal corporate experience in supporting a consumer facing, high transaction website and web applications including the following:
    • Troubleshooting website operational and performance issues,
    • Experience in utilising application monitoring and web analytical tools, such as Gomez, Dynatrace, Splunk and SOAP UI to resolve issues,
    • Good analytical and leadership skills, required to facilitate incident resolution through coordination with various teams across the IT function.
  • Experience of working with teams, both on and off-shore
  • Experience in leading communications to Business users to explain issues, impacts, status, investigation steps, short term mitigation, potential root causes, etc.
  • Strong understanding of web/application transactional systems including:
    • Front End Web Servers, IIS, Apache UI, JVMs, XML via SOAP UI
    • Integration with external systems such as payment processing gateways, email notifications, address validation services and other various API,
    • Vsphere; SQL Management Studio (ability to write and execute SQL queries and produce reports).

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