3rd Line Infrastructure Engineer

Job Title: 3rd Line Infrastructure Engineer
Contract Type: Permanent
Location: South East England, England
Salary: £40000.00 - £50000.00 per annum + package
Reference: BBBH6983_1513010359
Contact Name: Jamie Allen
Contact Email: jallen@venquis.com
Job Published: December 11, 2017 16:39

Job Description


Responsible for building/administering and monitoring of a Windows/VMWare network infrastructure.
In addition the role requires a hands on approach to cover off 3rd Line Network Infrastructure support across the LAN, Switches, Firewalls as well as dealing with BAU
3rd line support for any escalated Helpdesk tickets, supporting the Helpdesk Analysts

Assist and participate in ad hoc IT project work
Recommend IT solutions that will improve the Network Infrastructure
Smooth running of a highly available Network Infrastructure
Ensuring Helpdesk tickets are addressed in a timely manner
Analysing, trouble shooting and resolving any Helpdesk tickets
Liaising with external vendors
Working with other departments/Team Leaders on pipeline work to prioritise deliverables and ensure timelines are agreed and met
Hardware/software Infrastructure and Server upgrades

Ensuring the network infrastructure remains highly available
Responsible for the smooth running of our Network Infrastructure
Ensure all systems remain patched and secure
Ensuring BAU requests are addressed in a timely manner
First point of contact for any complex queries raised by the team
Act as Team escalation point

Extensive technical knowledge and experience of configuring and implementing VMWare ESX Hosts, Windows Desktop and Server Operating Systems in a large scale and highly available network
Extensive experience troubleshooting VMWare/Windows applications
Excellent working understanding Active Directory and Exchange
Extensive technical knowledge of networks/switches infrastructures
Knowledge of configuring Firewalls, exposure to Juniper switches desirable
Knowledge of Palo Alto desirable
Previous experience of Avaya systems desirable
A good culture fit, understands we are a small fast growing business, the post holder will need to be dynamic and understand the range and complexity of the roles across our business

Social stream