3rd Line Engineer

Job Title: 3rd Line Engineer
Contract Type: Permanent
Location: Bromley, Kent
Salary: £40000.00 - £50000.00 per annum + package
Reference: BBBH7002_1506617361
Contact Name: Jamie Allen
Contact Email: jallen@venquis.com
Job Published: September 28, 2017 17:49

Job Description


Responsible for building/administering and monitoring of a Windows/VMWare network infrastructure.
In addition the role requires a hands on approach to cover off 3rd Line Network Infrastructure support across the LAN, Switches, Firewalls as well as dealing with BAU
3rd line support for any escalated Helpdesk tickets, supporting the Helpdesk Analysts

  • Assist and participate in ad hoc IT project work
  • Recommend IT solutions that will improve the Network Infrastructure
  • Smooth running of a highly available Network Infrastructure
  • Ensuring Helpdesk tickets are addressed in a timely manner
  • Analysing, trouble shooting and resolving any Helpdesk tickets
  • Liaising with external vendors
  • Working with other departments/Team Leaders on pipeline work to prioritise deliverables and ensure timelines are agreed and met
  • Hardware/software Infrastructure and Server upgrades


  • Ensuring the network infrastructure remains highly available
  • Responsible for the smooth running of our Network Infrastructure that supports 150 Head Office and 200 Field users
  • Ensure all systems remain patched and secure
  • Ensuring BAU requests are addressed in a timely manner
  • First point of contact for any complex queries raised by the team
  • Act as Team escalation point


  • Extensive technical knowledge and experience of configuring and implementing VMWare ESX Hosts, Windows Desktop and Server Operating Systems in a large scale and highly available network
  • Extensive experience troubleshooting VMWare/Windows applications
  • Excellent working understanding Active Directory and Exchange
  • Extensive technical knowledge of networks/switches infrastructures
  • Knowledge of configuring Firewalls, exposure to Juniper switches desirable
  • Knowledge of Palo Alto desirable
  • Previous experience of Avaya systems desirable
  • A good culture fit, understands we are a small fast growing business, the post holder will need to be dynamic and understand the range and complexity of the roles across our business

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