City of London, London
Up to £75000.00 per annum + package
5 months ago
Application Support Analyst, Production Support Analyst, Systems Analyyst
Duties and Responsibilities
- First, second and third line technical support for vendor and bespoke systems across the front office.
- Lead the production support and provide technical expertise for investment systems.
- Have a strong working kniwledge of investment sytems through the execution of technical procedures and resolution of production issues.
- Researches issues and perform root cause analysis to minimise future risk.
- Be a trusted senior technical partner through building strong relationships across the business.
- Leads and participates in medium sized matrixed project teams or initiatives that may require strong interface with cross functional team members, including database administrators, IT Security, Project Managers, Tier I, Elevations, application and development teams and clients.
- Takes a lead role in continuously improving the service delivery through building a deep knowledge of client needs, concerns and challenges.