Technical responsibilities
- Provide application support for Brand specific Business Solutions (CRM, Job Management, etc)
- Capturing initial requirements for client bespoke development and working with the Business Solutions Manager to refine
- Updating documentation / knowledge base
Coordination and organisation
- Liaising with Vendors, Customers, and other departments to provide co-ordination for all issues and activities
- Maintaining local records of all equipment.
- Ensuring that all Activation and Service Restoration issues are escalated to the correct level with appropriate fix agencies
Administrative and reporting
- Asset management (incl. logistics) & software inventory
- Administration tasks including but not limited to service & product ordering, vendor invoice auditing and approval.
Knowledge & Skills Required
- Experience in supporting Windows 10/11 and MS Office products, Lenovo, Dell, Toshiba and/or HP hardware (standard desktop, laptop, servers)
- Experience with MS Windows Server 2021/2016/2019
- Experience using service/help desk ticketing solution
Knowledge & Skills Preferred
- Azure / AWS Infrastructure support
- Understanding of networking concepts (LAN/WAN)
- Experience in Unified communications and collaboration
- Cisco/Meraki experience is desirable
No terminology in this advert is intended to discriminate on the grounds of gender, race, age, national origin, sexual orientation, and we confirm that we are happy to accept applications from persons of any age or experience for this role.
