Key Tasks & Duties

• Oversee provision of end user support, including troubleshooting, problem solving and issue resolution.
• Maintain applications through regular system management and upgrades.
• Monitor application interfaces, exports and imports and troubleshoot any issues.
• Collaborate with other IT teams and departments to ensure cohesive and integrated IT support solutions.
• Monitor project progress, ensuring adherence to set standards and guidelines.
• Engage and manage BAU vendor relationships, ensuring the delivery of quality products and services.
• Oversight of contracts, service level agreements and renewals.
• Maintain adherence to IT operational controls including business continuity, disaster recovery, security standards and compliance reporting.

Skills & Knowledge

• Experience with OpenTwins or equivalent Policy Administration System
• Excellent customer service and communication skills.
• 3-5 years experience in a technical support environment.
• Ability to collaborate across departments and break down silos.
• Knowledge of reinsurance preferred.
• Manager experience preferred.

Venquis is acting as an Employment Agency in relation to this vacancy.