Burberry recognised for its exceptional omni-channel customer experience


Jaspreet Kaur Technology, Business change, Industry & Commerce...

Famous in the world of retail, British luxury fashion house Burberry worked with Venquis to deliver an exceptional omni-channel customer experience.

Venquis specialists successfully supported the delivery of a global transformation programme to upgrade legacy digital asset and content management systems, and global point of sale systems.

Communication is key

Ed Richardson, our Client Solutions Manager for Burberry, specialises in the retail sector. Through due diligence, a thorough understanding of the transformation project and weekly communication with Burberry, Ed recruited specialists across Burberry’s entire IT department. One of those specialists implemented a digital asset management system and took ownership of the entire process. Today that implementation marks an important part of Burberrys online business. Another specialist was hired as Program Lead for the full end-to-end running of the European till system implementation. The work was implemented across 180 European locations.

Burberry’s hiring process takes one week on average

The end-to-end hiring process from taking a job brief to a specialist joining Burberry took on average no more than one week. Venquis recruited across the whole of Burberry IT department.

Venquis continues to work with Burberry to deliver large-scale business transformation programmes, and has been for the past two and a half years.

Questions? Ready to embark on the change you need? Get in touch with Ed Richardson Client Solution Manager for the retail sector.  

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