Burberry recognised for its exceptional omni-channel customer experience


Jaspreet Kaur Technology, Business change, Industry & Commerce...

Famous in the world of retail, British luxury fashion house Burberry worked with Venquis to deliver an exceptional omni-channel customer experience.

Venquis specialists successfully supported the delivery of a global transformation programme to upgrade legacy digital asset and content management systems, and global point of sale systems.

Director of Digital at Burberry, Giles Smith had the following to say:

“I’ve been working with 3-4 recruitment companies over the last few months, not always without headaches and 100’s of missed calls and admin but this has been really different with Venquis and great results so far. You are officially now my number one recruitment lead.”


Communication is key

Ed Richardson, our Client Solutions Manager for Burberry, specialises in the retail sector. Through due diligence, a thorough understanding of the transformation project and weekly communication with Burberry, Ed recruited specialists across Burberry’s entire IT department. One of those specialists implemented a digital asset management system and took ownership of the entire process. Today that implementation marks an important part of Burberrys online business. Another specialist was Lee Van Der Veer, hired as Program Lead for the full end-to-end running of the European till system implementation. The work was implemented across 180 European locations.

Caroline Yazdanjoo, Project Delivery Manager at Burberry had the following to say:

"Over the last few years I have worked with Venquis to recruit team members, and support me in finding my own job opportunities, and I cannot fault them.

Ed has always been conscious to take time to talk to me in depth about my current role, and what I am looking for so that he has an understanding of my skill set, personality and what I enjoy. This has resulted in him putting me forward for roles which I have found to be a great fit and have allowed me to grow and progress in my career.

Once I'm in a role, he is always conscious to check in with me frequently and I have found Venquis to always be very responsive should I have any questions, or queries. The team are really personable, and when I have been interviewing candidates they have put forward, they are keen to pinpoint what we're looking for so that they do not waste anybody's time in putting unsuitable candidates forward. I have also recommended Venquis to colleagues who are searching for their next role."


Burberry’s hiring process takes one week on average

The end-to-end hiring process from taking a job brief to a specialist joining Burberry took on average no more than one week. Venquis recruited across the whole of Burberry IT department.

Venquis continues to work with Burberry to deliver large-scale business transformation programmes, and has been for the past two and a half years.


Questions? Ready to embark on the change you need? Get in touch with Ed Richardson Client Solution Manager for the retail sector.  

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